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March 2020 News News page Archive
Temporary Change in Interview Procedures for Home Energy Assistance Program (HEAP) Applicants.

March 17, 2020

Due to the State of Emergency declared by Ohio Governor Mike DeWine to protect the well-being of Ohioans from the dangerous effects of COVID-19, policies requiring face to face interviews to complete certain Home Energy Assistance Program applications have been temporarily suspended. Rules set in place the Ohio Development Services Agency for households seeking Winter Crisis Program assistance, enrolling on the Percentage of Income Payment Plan for the first time, and those households with incomes at or below 30% of the Federal Poverty Guidelines to complete in-agency applications will be suspended from today until such time as the regulating agency reverts to the official policy of record. Applicants will not be required to complete an in-agency appointment but can opt to complete a phone interview.

While Washington-Morgan Community Action will be open and accepting face to face appointments, households can choose to complete applications which can be submitted via the online system at , via hand delivery at agency locations, or mail to Washington-Morgan Community Action, PO Box 144 Marietta OH 45750 or PO Box 398 Malta OH 43758, or by fax to 740-373-6984 or 740-962-6517. If submitting by fax, please indicate the total pages being faxed to ensure all are received. If you mail the application, please indicate if you are applying for Winter Crisis assistance. All required documents should be submitted with the application as listed below. Once the application has been received, staff will contact you to schedule a phone interview to finalize and discuss your benefit details.

Interested households can contact the Interactive Voice System directly to schedule an appointment for either face to face or phone completion at 1-833-359-2803.

If you already have a scheduled appointment, Washington-Morgan Community Action Case Managers will be contacting you to complete the application.

The Winter Crisis Program season ends on March 31, 2020. We encourage applicants to submit as soon as possible to meet the deadline.

Required documents:
bulletpoint Main applicant ID

bulletpoint Social Security Numbers for all household members

bulletpoint Proof of citizenship for all household members

bulletpoint Documentation of all household income for the most recent complete 30 days, unless seasonally or self-employed which requires the most recent 12 months of income, and copy of 2019 taxes (if filed). If 2019 taxes not filed, you will need a copy of the 2018 taxes and/or non-filing letter.

bulletpoint For households and household members with zero income, a self-declaration of no income will be required with additional documentation.

bulletpoint Most recent electric and gas bill

bulletpoint Proof of disability if applicable

A paper application can be accessed via our website at, via the website, or at any agency location. Please contact us with questions or to obtain forms and requirements. Please also be aware that many utility companies have suspended disconnection of gas and electric utilities.

Washington-Morgan Community Action Washington and Morgan Counties, Ohio

218 Putnam Street, Marietta, OH 45750 (740) 373-3745
50 W. Third Street, PO Box 398, Malta, OH 43758
(740) 962-3827